As many in manufacturing know, Toyota was the company that really brought the lean business model mainstream. I’ve helped a number of companies introduce the lean production concept into their own business. Small businesses are often lean and therefore can offer great value at a lower cost than a big business.
Recently I had the pleasure of sitting down with Michael Rogers of the Small Business Association of Michigan on Facebook Live. During this exciting interview, we discussed video and how it works for small business marketing and communications.
My thoughts on customer service. Real customer service begins with serving the right customer for your business. Once you identify that customer it is time to dig deep into how to provide unparalleled service. With all the technology and systems available to business today, you might think it is easy. It’s not. The problem is not…
Big businesses are often great at operations and I’ve had the benefit of learning from my big customers in this area. As a small business, your mindset towards operations must change.