Running a Lean Business Model | Speaker, Author, Video Production

Running a Lean Business Model

  As many in manufacturing know, Toyota was the company that really brought the lean business model mainstream. I’ve helped a number of companies introduce the lean production concept into their own business. Small businesses are often lean and therefore can offer great value at a lower cost than a big business. 

Customer Service – a Team Effort | Cynthia Kay, Speaker

Customer Service – a Team Effort

My thoughts on customer service. Real customer service begins with serving the right customer for your business. Once you identify that customer it is time to dig deep into how to provide unparalleled service. With all the technology and systems available to business today, you might think it is easy.  It’s not. The problem is not…